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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?
Join us—Where your Career is a Force for Good!
Job Description
WHY CHOOSE US?
Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.
When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
WHAT YOU NEED TO KNOW ABOUT THE JOB
The American Red Cross is seeking a Tech Support Analyst based in West Henrietta, NY.
The Tech Support Analyst will install, troubleshoot, and repair software and/or equipment. The Tech Support Analyst will solve user's routine to moderately complex problems with network or applications software for internal and external users. Will also partner with and provide support to Red Cross IT End User Services volunteers.
Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.
Key Responsibilities
- Respond to technical and/or user problems utilizing technical knowledge to troubleshoot and resolve issues. Provide escalated technical support for complex issues as needed.
- Review records and document reports of malfunctions, issues and maintenance as well as organizational, procedural, and workflow plans and methods.
- Review, analyze, and evaluate technology and systems operations and provide recommendations to improve efficiency and utilization.
- Prepare metrics, activity and progress reports regarding projects, tasks, and operations.
- Adhere to standard operations and policies. Ensure compliance with negotiated service level agreements.
- Provide training and guidance to other staff. Contribute expertise to projects.
WHAT YOU NEED TO SUCCEED (required/minimum qualifications)
- Bachelor’s degree required. Information Systems, Computer Science, or related field preferred.
- Minimum 2 years of related experience or equivalent combination of education and related experience required.
- Effective verbal and written communication skills. Ability to apply technical expertise to resolve problems. Ability to effectively prioritize and execute tasks efficiently. Ability to work on a team.
- Travel: 10-15%.
Physical Requirements
Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.
