Disaster Workforce Engagement Manager

American Red Cross • Statewide, WI • 1w ago

Disaster Workforce Engagement Manager

Job Description

Joining the American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Job Overview

As a Disaster Workforce Engagement Manager you will guide, lead and support teams of trained volunteers to deliver comfort and care in times of disaster. Primary responsibilities include building, sustaining, and energizing the volunteer workforce to create and maintain a foundation of continuous and robust volunteer engagement using established processes and collaborating with volunteer services staff. You will work with volunteers to ensure that the communities you serve are ready to respond to disasters.

Regional disaster employees are required to deploy to disaster relief operations outside of their region at a minimum of once a year. Deployments contribute to skill building, career development and exposure to different types of disasters. This role is not eligible for relocation assistance.

Key Responsibilities

Empower Volunteers: Facilitate and support a diverse volunteer team responsible for the implementation of volunteer‑led disaster cycle services programming and ensure services are delivered rapidly, accessibly, and equitably.
Support the Program: Assist with the successful implementation of specific disaster cycle services program activities or functions within an assigned geographic area.
Mission Capacity Building: Engage disaster volunteers who are the primary workforce and represent the communities they serve.
Engage Community: Support local efforts to prepare and mobilize communities and engage partners to prepare for, respond to, and recover from disasters and emergencies.
Manage in a Matrix: Implement plans to meet targets for volunteer engagement and volunteer‑led Disaster Action Team response to local home fires or support specific function tasks.
Know Your Communities: Act as the local point of contact for partners and communities, partnering with local organizations and leaders.
Ready to Respond: Participate in disaster response operations in the region in alignment with the Disaster Cycle Services Concept of Operations.

Minimum Qualifications

Education: Bachelor’s degree required, or equivalent combination of education and related experience.
Experience: Minimum 5 years of related experience with building, mobilizing, leading, and developing volunteer teams to execute a social services program or service.
Travel: A current valid driver’s license and good driving record is required.

Required Skills and Abilities

Ability to coordinate staff and volunteer activities.
Excellent interpersonal, verbal, and written communication skills.
Proven record of collaboration with diverse groups and managing multiple priorities.
Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
Ability to work outside regular duty hours, including nights and weekends.

Residency Requirements

Chapter‑based positions: Employees are expected to work daily in their assigned geographic area to engage and mobilize communities and support volunteers.
Regional positions: Employees are expected to work daily within their region’s geographic area to provide leadership, functional support, and volunteer engagement.

Physical Requirements

The role requires regular sitting, use of hands, and occasional standing, walking, kneeling, and lifting up to 15 pounds (occasionally up to 30 pounds). Vision requirements include close, distance, color, peripheral, and depth perception. The work environment is a moderate‑noise office setting.

Preferred Qualifications

Strong organizational skills with attention to detail.
Experience supporting and engaging volunteers.
Background in program development.
Flexibility and adaptability in a dynamic environment.

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