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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?
Join us—Where your Career is a Force for Good!
Job Description
WHY CHOOSE US?
Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.
When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
WHAT YOU NEED TO KNOW ABOUT THE JOB
The HRSD ServiceNow Consultant is responsible for implementing and supporting ServiceNow’s HR Module. This role is part of the HRIS team, which manages HR business processes and collaborates with internal and external partners to enhance and deploy new capabilities. The consultant will act as a subject matter expert in HR processes and system configurations, advising stakeholders on platform functionality, optimizing existing solutions, and translating business requirements into effective system designs.
To succeed, the individual must thrive in a fast-paced, dynamic environment, balancing shifting priorities while remaining responsive and dependable. Strong organizational skills are essential for managing multiple projects, working independently with minimal supervision, and meeting deadlines through effective planning and execution.
Key Responsibilities
- Recommend, implement, and plan for improvements, enhancements, and new applications to the ServiceNow system.
- Maintain, develop, and revise all proof of configuration, knowledge articles, Standard Operating Procedures and other documentation as required. Interface with systems analysts and users to ensure that configuration concepts/requirements meet the needs of end users within the organization.
- Customizes forms, workflows, IU action, Business Rules, Service Portal, system imports, Business Analytics, reporting and Service Catalog Partners with HR and its Centers of Excellence to identify business needs.
- Tests and coordinates UAT testing, training, and communications. Administer security to ensure data protection and privacy.
- Develops and maintains strong working knowledge of all ServiceNow capabilities.
- Stays up to date on release materials and provides business recommendations on enhancements to help improve business processes.
- Follow and understand best practices of the system development lifecycle methodology.
Scope: Individual contributor with comprehensive knowledge in specific area. Ability to execute highly complex or specialized projects. Adapt precedent and may make significant departures from traditional approaches to develop solutions.
Note: Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.
Qualifications
- Education: Bachelor's degree required, preferably in an IT, business or HR field.
- Experience: Minimum 7 years of related experience or equivalent combination of education and related experience required.
- 7 or more years of ServiceNow experience and demonstrated knowledge of ServiceNow administration and upgrade activities highly preferred.
- Experience working with HR Service Delivery in ServiceNow.
- Experience with integrations in and out of ServiceNow, RPA, APIs, AI and Now Assist, Configurable Workspace, and the various Studios highly preferred.
- Skills & Abilities: Ability to work on a team; Ability to lead cross‑functional projects and interact with team members at all levels; Work independently with strong customer service focus; Possess an understanding/experience with HR business processes; Excellent written and verbal communication skills and ability to utilize MS Tools (Excel, Word, etc.) to create project documentation.
- Travel: May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system.
Apply
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
AmeriCorps partnership: EONS
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