About KIND
Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied and separated children who are forcibly displaced from their countries of origin. Launched in 2008, KIND champions a world in which every child’s rights and well-being are protected throughout their journey to safety.
Building on its extensive programming and successful model in the United States, KIND is expanding in the Americas and Europe to bring its experience to bear in working with unaccompanied and separated children. Our work focuses on addressing the legal and mental health needs of this population; building strong partnerships and engaging in training and capacity strengthening with governments, NGOs, and the private sector; and advocating for systemic and pragmatic reforms to advance the rights of unaccompanied and separated children.
Position Summary
KIND seeks a temporary Senior Manager, Legal Operations to help the organization ensure that its legal cases are consistently tracked, organized, and documented—protecting both clients and organizational continuity.
The Senior Manager will work in collaboration with other KIND Headquarters units and across its field offices to assess case status, develop and implement practical guidance, tools and workflow resources, and support staff in executing consistent and efficient case management strategies. This position requires strong immigration legal operations expertise, excellent organizational skills, and the ability to work collaboratively across legal, programmatic, data and operational teams.
This position is for a three month period, with the possibility of extension in one month increments, depending on need. This position is contingent on continued funding.
This is a remote position based from any location in the U.S.
This position is contingent upon continued funding.
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Essential Functions- Directly supervises team of three to five Program Coordinators located in designated KIND field offices. Ensures that Coordinators are consistently fulfilling their responsibilities.
- Partners with Programs Global Legal Representation, Assistance, and Litigation and Pro Bono Partnership teams to audit caseloads in all field offices; documents the status of all cases and identify cases to be closed per contractual obligations or other actions that need to be taken; and ensures that file organization, case status, documentation, and key communications are current and in compliance with internal and funding requirements. Monitors and flags risk indicators or gaps in case readiness; collaborates with local staff to remediate issues proactively.
- Collaborates with relevant units to ensure all case management activities align with organizational policies, legal and ethical obligations, and funder requirements.
- Creates guidance for field offices on case management planning and develop user-friendly templates, checklists, and training materials to standardize and simplify case management activities across field offices.
- Conducts trainings and provides hands-on support to local offices to build capacity and confidence around established case management action plan.
- Tracks and analyzes key metrics on case readiness to inform organizational risk management and planning.
- Travels as needed to field offices to provide direct support and ensure consistent implementation of protocols.
Qualifications and Requirements- J.D. or advanced degree required.
- Minimum of 5 years or more of relevant experience in legal operations, nonprofit management, or a related field.
- Experience working with immigration cases required.
- Strong understanding of legal case management workflows and ethical obligations related to case transition.
- Proven experience developing and implementing case management processes, systems, or protocols in a legal or operational context.
- Excellent organizational and project management skills, with the ability to coordinate complex processes across multiple offices.
- Demonstrated experience in training staff on policies and procedures.
- Strong communication and training skills; ability to build trust and work collaboratively with diverse stakeholders.
- Familiarity with case management systems (experience with LegalServer a plus).
- Ability to travel up to 20% of the time.
- Working knowledge of Microsoft Office Suite (such as Teams, Excel, etc.).
- Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities.
- Excellent organizational skills with the ability to work on multiple projects in a deadline-oriented environment; ability to prioritize tasks and delegate as appropriate.
- Ability to multitask and work with a sense of urgency in a dynamic, fast-paced environment.
- Committed to practicing and supporting wellbeing and a work-home life balance.
- Experience working and communicating in a remote environment preferred but not required.
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$99,362 - $124,203 a year
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Our Benefits
- Medical, dental, and vision insurance with KIND paying 100% of the employee only portion of the premium for one of the three medical plan options, dental, and vision.
- Pre-tax flexible spending account (FSA) for both medical and dependent care.
- Pre-tax transit and parking spending account.
- Employer-paid life insurance and accidental death and dismemberment insurance.
- Employer-paid short and long-term disability insurance.
For a complete list of benefits, please click here.
Our Focus on Wellness
KIND recognizes that our ability to help our clients starts with helping our team members. KIND has prioritized wellness for employees through Mindfulness and Wellness Trainings, Wellness Platforms, Employee Assistance and Resilience Programs, Time Away and Office Wellness Activities.
For more information regarding our Wellness initiatives please visit this link.
Application Instructions
To be considered for this role, please submit an employment application at supportkind.org/join-the-team, along with your resume and cover letter.
Disclaimer: KIND is committed to an ethical recruitment and hiring process and maintains a firm “no fees” recruitment policy. We will never charge a fee or ask for money as part of the application process. KIND also conducts all interviews via telephone or video conference, and at no time will KIND engage in a text or mobile app-based application or interview process. For more information, please visit the following website: https://supportkind.org/join-the-team/kind-employment-practices/.
