Key Responsibilities
Responsibilities:
In accordance with the policies, by-laws and constitution of the YMCA of Greater Boston, the Center Executive is the chief leader in driving the Y Experience in their Center and community. The Center Executive Director will create a transformative Y Experience that builds loyal members, energizes employees and volunteers, inspires donors and stimulates growth and innovation.
The Center Executive will ensure success in the following areas of responsibility to support a strong Y Experience:
Performance Achievement – Ultimately accountable for the performance of their team. Directly responsible for hiring, coaching and managing all direct reports and ensuring compliance with association hiring practices for all positions within their organizational structure. Conducts quarterly connections with direct reports to ensure progress with OKRs, ability to work well with others and discuss career development.
Fiscal management - Develops an annual budget according to association guidelines and ensures successful execution of the plan. Works with all direct reports to identify growth opportunities, forecasting on a monthly basis, and correct financial deficiencies on a timely basis.
Membership and Program Enrollment, Growth and Experience - Drives membership and program enrollment and growth while ensuring a high-quality and transformative Y Experience as demonstrated by net-promoter scores and other experience metrics.
Board development - Recruits, develops and maintains a highly effective Board of Advisors, following the bi-laws of the YMCA of Greater Boston. Supports the board chair in facilitating an engaging and productive board meeting experience.
Financial development and Fundraising - Drives successful fund raising and financial development, working with the association financial development team, to meet quarterly and annual goals. Ensures strong board and volunteer leadership and participation.
Community engagement - Enhances the Y’s reputation in the community by engaging with partners, businesses and other organizations that are invested in strengthening community. For example, serving on the local chamber, and other service organizations like Rotary.
Child Development – Collaboratively work with the Child Development department leads to ensure a positive experience for children and parents participating in the programs. Ensure a strong working relationship between Center operations and child development.
Innovation – Leads design thinking practices to develop innovative solutions for their Center and association-wide opportunities and challenges. Works to master, demonstrate and coach others in design thinking.
Marketing – Leads Center team in executing on all aspects of association marketing strategies and campaigns. Regularly promotes the Y Center through local media outlets and events. Ensures implementation of internal marketing efforts (i.e. activating staff for referral programs) and consistent social media engagement through Center channels.
Facility Management - Ensures that the facility is well maintained, safe and clean, following association guidelines and practices. Ensures daily walk through of facility with the Facility Manager. Ensures quarterly walk through of Center(es) with their supervisor, Operations Director, Facility Manager and Regional Facilities Manager.
Trends- Stays current on trend identification and implications for the Center in the following areas:
Service area demographics.
Competitive analysis and external environment changes
Changes to elected officials and key community leaders.
Membership
Health and Wellness
Youth and Family Programs and
Other programs and initiatives operated by their Center.
In addition, the Center Executive Director shall participate in all meetings as requested and will ask to lead association wide initiatives and other assigned duties.
