1. Works closely with and follows the direction of the Branch Executive Director to ensure exceptional delivery of programs and services to members and participants.
2. Effectively plans and executes strategies that support member retention and engagement; ensuring that membership retention goals are met. Fosters a climate of innovation.
3. Promotes program and membership enrollment. Coordinates program registration, including logistics to support phone, walk-in, and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
4. Oversees the recruiting, hiring, training, scheduling, development and supervision of the Assistant Membership Director, and member services, housekeeping and childwatch staff.
5. Leads and develops staff to create a member-focused culture and models relationship-building skills in all interactions. Resolves problems to ensure member satisfaction.
6. Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances.
7. Responsible for some administrative duties and reporting around membership data, finances, renewals, terminations and data clean up.
8. Reports monthly membership metrics and explains variances. Creates new strategies to increase/exceed goals.
9. Responsible for assisting with annual campaigns and articulating to members/community to increase awareness and participation.
10. Performs other duties as assigned.