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TITLE: Community Impact Manager

DEPARTMENT: Community Impact
REPORTS TO: VP, Community Impact
FLSA: Full-Time; Exempt

WHAT SETS YOU APART
The Community Impact Manager will lead the implementation, management, and evaluation of community programs that strengthen the club’s connection with fans, local organizations, and the broader community. This role ensures the club’s social responsibility initiatives are meaningful, inclusive, and aligned with organizational values, league priorities, and community needs. This individual is a community-minded, self-starter who is passionate about using the power of sport to make a lasting impact in our community. They excel at working in a highly collaborative environment, fostering strong relationships with internal and external stakeholders. They also have successfully developed, implemented, managed, and evaluated community engagement projects, programs, and activations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manage community programs and initiatives that align club strategy and league-wide initiatives for Major League Soccer (MLS) and National Women’s Soccer League (NWSL).
Manage the fulfillment of community donation requests, and nonprofit fulfillment requests, to include managing the ordering and inventory of merchandise and signed items, volunteer support obligations, and community event support.
Manage charitable ticket requests from nonprofits and specialty groups through the Grow The Game charitable ticket program.
Manage fundraising and fulfillment efforts/support for online auctions such as, but not
limited to, jerseys and specialty items.
Manage MLS and NWSL bulk signings/merchandise in accordance with the player CBAs.
Manage MLS and NWSL player charitable community appearances in accordance with the player CBAs.
Manage the Club’s teammate volunteer program to include event logistics and management, nonprofit partner relationships, and tracking/reporting volunteer hours.
Build and maintain relationships with community stakeholders, including nonprofits, local businesses, and government agencies.
Represent the organization at community events and meetings to promote engagement and support, serving as a key contact for external partners.
Collaborate with marketing, communications, and fan engagement teams to amplify community stories.
Support Brand Alliance partner community activations, programs, and projects.
Support the department with strategic planning, budgeting, financial reporting, and data evaluation efforts.
Support the department with the execution of the annual Community Report.
Support Orlando Soccer Foundation, Inc. mission, activations, fundraising events, donor relations, communication, and outreach efforts.
Occasional matchday responsibilities may include community-related activities, recognition ceremonies, nonprofit spotlights, or fundraising drives.
Other duties as assigned.

QUALIFICATIONS

It’s never just a job at Orlando City SC and Orlando Pride. It’s a way of life. We live and breathe soccer. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualifications:

Bachelor’s degree in Business, Communication, Hospitality/Event Management, or related field from accredited college or university required.
5-6 years of experience and demonstrated success in project/program management required.
Possess a positive, outgoing, engaging, and professional personality with a passion for using sport as a platform for community benefit.
Must be self-motivated, detail-oriented, and have a strong sense of accountability with ability to work both independently and collaboratively.
Excellent communication skills, both written and verbal, some public speaking required.
Superior time management skills with ability to multitask and prioritize while overseeing details for multiple projects at a time.
Excellent skills in organizing work groups and managing and motivating staff and volunteers to work under the specific time constraints of a major event.
Proficient computer skills and willingness to learn new software platforms.

Ability to attain and maintain SafeSport certification.
Ability to pass a background check.
Ability to maintain the highest level of professionalism and confidentiality within a pro-team environment.
Ability to work flexible hours including select nights and weekends.

About Orlando City SC & Orlando Pride:

In November 2013, Orlando City Soccer Club was awarded a Major League Soccer (MLS) franchise, becoming the league’s 21st franchise. The team began play in March 2015, with 62,510 fans packing the then-Orlando Citrus Bowl for the Club’s MLS debut.

The Lions have reached the postseason in five-consecutive seasons (2020-24), qualified for the Concacaf Champions Cup (formerly Concacaf Champions League) in both 2023 and 2024, and reached their first final in 2020 during the MLS is Back Tournament. In 2022, Orlando City won its first championship of its MLS era, lifting the Lamar Hunt U.S. Open Cup trophy, which also marked the first championship by any professional team in the City Beautiful. Prior to its time in MLS, Orlando City boasted a decorated history in the United Soccer League, winning the league’s championship in both the 2011 and 2013 seasons.

In October 2015, the Orlando Pride was announced as the 10th team in the National Women’s Soccer League (NWSL), bringing professional women’s soccer to the state of Florida for the first time. The team began play in April 2016, setting a then-league single-game attendance record in its first-ever home game, with 23,403 fans witnessing the Club’s first win.

The Pride feature a star-studded roster of domestic and international talent and, in 2024, brought the first professional major league title to the city of Orlando, with the Club winning the NWSL Championship. The season saw the Pride complete the double, winning both the Championship and the NWSL Shield as the best team in the regular season, capping off a historic campaign that set numerous league records. Former Orlando City defender Seb Hines serves as the team’s head coach, not only the first Black head coach in the league, but also the first to win both the Championship and the NWSL Shield, and the 2024 NWSL Coach of the Year.

In 2017, both teams moved into its privately-owned, soccer-specific venue – Inter&Co Stadium – located in the heart of downtown Orlando.

In July 2021, the Club – which includes Orlando City SC, the Orlando Pride, Orlando City B (MLS NEXT Pro) and Inter&Co Stadium – was purchased by the Wilf Family, who also own the Minnesota Vikings of the National Football League.

For more information on Orlando City SC and Orlando, visit OrlandoCitySC.com or Orlando-Pride.com.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Orlando City and Orlando Pride will ensure that individuals with disabilities are provided with reasonable accommodation(s) to participate in the job application or interview process and perform critical job functions. Please contact the People and Culture department at [email protected] to let us know the nature of your request and your contact information.

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