Job Details

Eau Claire, WI

Full Time

4 Year Degree

$54000.00 - $56000.00 Salary/year

Up to 50%

Day

Nonprofit - Social Services

Job Posting Date(s)

10/01/2025

10/31/2025

Description

Job Purpose

The overall purpose of the Community Resource Specialist / Case Manager is to work directly with the Veterans on a variety of issues to assist them in identifying and overcoming challenges to accessing the healthcare system or adhering to recommended healthcare plans. The incumbent will also be responsible to provide comprehensive case management, financial counseling and assistance to prevent veterans and their families from becoming homeless.

Duties and Responsibilities

Community Resource Specialist

Conduct non-clinical assessments of the Veteran in collaboration with the interdisciplinary treatment team, the Veteran, family members, and significant others
Work closely with Veterans to assist them in communicating their preferences in care & personal health-related goals to facilitate shared decision making of the Veteran’s care
Serve as a resource for education and support for Veterans and families and help identify appropriate & credible resources and support tailored to the needs & desires of the Veteran
May participate in the development of the Veteran’s care plan; however, the healthcare navigator’s emphasis is on community services, outreach, and referrals needed for the Veteran
Regularly review care plan goals with the Veteran, conduct regular non-clinical barrier assessments, and provide resources and referrals needed to support plan adherence
Periodically evaluate the effectiveness of the resources and referrals provided and make appropriate modifications to ensure the provision of high-quality care and interventions
Monitor Veteran’s progress, maintain comprehensive documentation, and provide information to treatment team members when appropriate
Assist the Veterans in identifying concerns or questions about their treatment or medications to develop open communication with the provider or treatment team
Provide comprehensive case management and care coordination across episodes of care acting as a health coach by proactively supporting the Veteran to optimize treatment interventions and outcomes
Serve as the liaison to VA and community health care programs, and represent the program in contacts with other agencies and the public
Determine the needs, strengths, limitations, and preferences of each Veteran and engage in problem-solving to identify and reduce barriers to care
Act as an advocate for the client, integrating the Veteran’s cultural values into their care plan
Other duties as assigned or requested

Qualifications

BSW is required, MSW preferred
Minimum two years’ experience navigating healthcare and the healthcare systems
Experience delivering services to SUD, COD, or the homeless population preferred
Valid driver’s license and proof of current insurance
Experience working with Veterans is preferred

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