Job Details

Experienced

1535 W. BROADWAY - LOUISVILLE, KY

Full Time

4 Year Degree

$23.07 - $24.35 Hourly

None

Day

Nonprofit - Social Services

Workforce Development Specialist II

Job Summary

The Workforce Development Specialist II role has a higher level of knowledge and responsibility in the specialty area they are assigned. They take a lead role in understanding the industries they are assigned to lead. This position uses independent thinking and judgment to make decisions, recommendations and resolutions in their area of specialization. Engages in communication with external partners, human resource professionals and attends hiring events in the community promoting specialized initiatives. As assigned, the Workforce Development Specialist II provides a variety of individual services such as job development, training, and counseling services, utilizing a case management model to enable individuals with significant and multiple employment barriers.

The incumbent may:

Provide services, assessments, counseling, and job prep guidance to participants; (Barrier Removal: connections to public benefits, interview/workforce attire, transportation (e.g. bus tickets, car repair), Basic skills improvement (digital literacy).
Monitor participant data and reporting needs through multiple workforce systems, participant spending and budgets; program and file compliance; activities; trends, and variance with program design
Facilitate training, workshops, presentations, and meetings for participants or partners (Resume development, Practice Interviewing/Mock Interviews, Networking);
Establish employer relations and work opportunities, partnerships with related service agencies
Review program design, tools, curriculum, and needs to analyze effectiveness
Counsel with clients desiring to develop strategies for improved, stable employment by performing the following:
- Assess client interest areas and develop action plans, employability or career exploration planning, connect to training opportunities, and maintain timely and accurate individual client case management and file data.
- Upon completion of any necessary training, assist the client in job placement.
- Ensure that all applicant skills are commensurate with the required qualifications, as specified by job orders or contractual agreements prior to sending applicants to interview for the position.
- Provide follow-up to clients successfully placed to determine their continued employment, to ensure career enhancement plan is still appropriate, etc.
Determines client eligibility for assigned workforce development programs.
Refers clients to LUL or partner programs, community agencies and/or resources for career training, support or placement.
Performs basic operational tasks as needed, such as creating vouchers using the LUL voucher template after participant eligibility is established to assist in removing barriers that inhibit workforce participation and/or workforce training completion.
Manage assigned specialized clients that receive barrier removal vouchers balancing participant supportive services accounts through the spend down function in Salesforce.
Provides a comprehensive evaluation of employment and training needs.
Assesses customer skills by interviewing, testing and other methods.
Provides counseling for clients with barriers to employment or education.
May assess clients with physical or mental disabilities and make appropriate referrals to related services.
Works with clients to develop individualized training plans, placements, and career counseling.
Administers needs assessments, reviews reentry and personal action plans, employment and housing search assistance, access wrap-around services internal/external, facilitating essential skills/other classes, employment verifications, and other case management needs.
Provides or guides clients to group training and/or instructional services to enhance client employment skills. Directly responsible for client employment placement and all necessary post-employment retention tracking activities.
Assists clients with job placement, including job search, labor market analysis, and employment contacts.
Assist clients by creating accounts and applying via Indeed, LinkedIn, or directly on the company website.
Monitors and records participant data into multiple management information systems. (e.g. Salesforce, Kee Suite, United Us, etc.)
Assess client’s work readiness, make job referrals, and placements, and provide follow-up to help ensure job retention and continued engagement in support service programs.
Refer, accompany and provide case management and follow-up with clients to monitor progress.
May facilitate group processes including testing, workshops, and orientations
Maintains case files as directed to meet customer and program needs.
Ensures nondiscrimination and equity in the delivery of services.
Interacts and coordinates services with other state and local agencies and programs.
Assesses program and participant needs to be responsive in refining and updating program processes, materials, design, and delivery.
Exploration of alternative methods of delivery of services.
Participates in employer partnerships, Self-audits files to ensure compliance, and provides reports as requested.
Engages with outside partners and community organizations to align and coordinate services and resources of the League’s Center for Workforce Development, and to host outreach activities to recruit clients for services.
Serve as program and organization representative to matters relating to area of expertise. vaccination, preferred.

Other duties as assigned: The intent of this job description is to provide a representative summary of the major duties and responsibilities of this position. Incumbents may be requested to perform job-related tasks other than those specifically presented in this job description.

Qualifications

Knowledge, Skills, and Abilities

Knowledge of workforce development programs, services, techniques, and performance Proven ability to develop and conduct training sessions.
Proven ability to provide career counseling and assessments.
Experience collaborating and maintaining relationships with external partners
Ability to generate clear, concise information and to vary writing styles to meet the needs of a variety of audiences
Highly organized with the ability to multitask.
Ability to work and collaborate with diverse populations.
Excellent oral communication skills and presentation skills.
Excellent writing skills including the ability to prepare resumes and cover letters.
Working knowledge of social media including, LinkedIn, Twitter, Facebook, Instagram, etc. Energetic professional, self-motiviated, that is goal-oriented and outcome-driven.
Independent worker who works well in a team environment.
Ability to provide guidance and training to a wide variety of audiences.
Detail-oriented, quality assurance, and accuracy.
Project and time management skills with the ability to manage multiple tasks.
Strong technical skills w/Google Suites applications and competencies to learn and use applications used by LUL, i.e., SalesForce.
Proven ability to establish and maintain relationships with internal customers and external businesses and organizations.
Proven ability to apply analytical skills and pay close attention to detail Ability to identify, assess, and resolve issues in a timely manner
Excellent customer service skills.
Ability to respond to requests andmanage\difficultsituations

Education and/or Experience

Bachelor’s Degree in Workforce Leadership, Human Resources, Business Administration, Education or related field.
Certified Workforce Development Professional preferred.
Three years experience in Human Resources, Staffing, and/or Employment.
Placement/Career Development in non-profit/human services.
Experienced with Workforce Counseling.
Sales and marketing experience desired.
Experience using social media for outreach and professional network development.

Work Environment

In this position, the workweek is Monday through Friday with evenings and weekends. The incumbent should expect to spend time in a comfortable, indoor office. Much of the incumbent’s time will be spent at a computer using Google Suite Software, Zoom, and on the phone. Some local and statewide travel is common in order to meet with strategic partners and potential customers. As such, a valid driver’s license, insurance, and reliable transportation is required. Reimbursable mileage does not include commuting to and from work.

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Workforce Development Specialist II