The Opportunity: Partner Relationship Manager, CourseGateway
*Location: Remote within the United States
Reports to: Director, CourseGateway Program
The Partner Relationship Manager will share a passion for the EDUCAUSE mission to support information technology in higher education, have experience managing business partner and supplier outreach and relations, outstanding interpersonal skills, an ability to thrive in a fast-paced, high-energy, and remote environment, excellent organizational skills, and attention to detail. The Partner Relationship Manager will oversee outreach to the courseware and instructional tools supplier community and key stakeholders at EDUCAUSE, the Every Learner Everywhere network, stakeholders at key institutions, and elsewhere. CourseGateway is an initiative funded by the Bill & Melinda Gates Foundation (BMGF) and this grant-funded web application enables faculty and stakeholders at higher education institutions to discover and select courseware solutions for introductory college-level courses designed to improve learning outcomes for Black, Latinx, Indigenous students, and poverty-affected students.
The Partner Relationship Manager will oversee product advisory board governance and stakeholder relationships to ensure the long-term viability and influence of CourseGateway with related initiatives both within and outside of EDUCAUSE. In this role, the Partner Relationship Manager will contribute fully to collaborating with stakeholders to establish sustainable relationships that ensure the platform will be broadly recognized as a leading independent source for awareness, discovery, and selection of high-quality, equity-oriented postsecondary courseware and related services and resources.
The Partner Relationship Manager will report to and work in coordination with the Director of CourseGateway.
Essential Duties and Responsibilities:
Courseware Supplier Engagement
- Manages outreach to the courseware and instructional tools supplier community.
- Works with suppliers to ensure alignment with the needs of the higher education community, particularly those serving priority populations.
- Explores and cultivates relationships with courseware suppliers.
- Identifies new product suppliers that offer gateway courseware.
- Works closely with the EDUCAUSE Director of Corporate Engagement to ensure CourseGateway supplier relationships are managed within the context of EDUCAUSE Corporate strategy.
Faculty, Institutional, and Partner Engagement
- Engages and coordinates with Every Learner Everywhere and intermediaries in the Foundation’s postsecondary success strategy.
- Maintains responsibility for demand generation and management, program feedback, and communication of program milestones.
- Creates and executes a community engagement strategy.
- Collaborates with the Marketing Manager to establish connections and foster community awareness across the Higher Education landscape.
- Explores and cultivates community partnerships.
Program and Governance Management
- Convenes the Product Advisory Board, including onboarding and ongoing communication.
- Understands the product space and identifies market changes.
- Develops, plans, and manages ongoing engagement of program partners, consultants, and thought leaders during the planning and implementation phases of projects and initiatives.
- Leads all product-level and content-level evaluation strategy and activities.
- Scopes and facilitates revisions to the product-level evaluation rubric and processes.
- Develops and builds out courseware-content-level evaluation framework, rubric and processes.
- Works closely with the CourseGateway Product Manager to manage up-to-date evaluation data from the Product Advisory Board and product suppliers.
- Operationalizes implementation guidance, building and carrying out this part of the CourseGateway.org roadmap while focusing on product recommendations, case studies, and discussion boards.
Diversity, Equity, and Inclusion
EDUCAUSE recognizes that the unique backgrounds, talents, skills, and contributions of every individual improve and enhance the quality of the organization. Creating an environment of inclusion is each employee's responsibility.
This includes, but is not limited to:
- Treat everyone with dignity, respect, and fairness
- Share insights and input as work contributor
- Listen to and acknowledge others' contributions
- Contribute to an open and inclusive environment across demographic categories and physical locations
- Know and understand your social style and seek to improve your versatility by understanding the strengths perspectives, work styles, and motivations of co-workers
- Meet others at their point of need and help support organizational achievement
Qualifications:
Education and Experience
- A bachelor’s degree required. Master’s degree preferred.
- At least five years of professional experience in high volume partner relationship management, supplier relations, business development, service owner, or business analyst or a similar role managing partner relationships.
- Minimum of three years of work experience in higher education preferred.
- Experience working with higher education faculty preferred.
Knowledge, Skills, and Abilities
- Demonstrated ability to establish, prioritize, and communicate business requirements.
- Experience with continual improvement methodology, product management, and agile project management
- Ability to apply critical thinking and problem solving skills
- Ability to work independently and seek assistance when support is needed
- Knowledge of project and program management
- Ability to sustain collaborative relationships, forge partnerships, and build consensus within a diverse community of practice.
- Ability to communicate effectively, tactfully and proactively, in both oral and written form, with a variety of groups including technical, professional, and executive audiences.
- Demonstrated initiative with the ability to manage multiple short-range and long-term projects simultaneously and meet all deadlines.
- Ability to work well independently and to know when to include others.
- Ability to handle both broad and detail-oriented work, achieving tangible results.
- Understanding of the postsecondary education sector, preferred
- Commitment to CourseGateway's mission of maximizing student learning via and increasing course completion rates for target populations via the spread of high-quality courseware products
The salary range for this grant-funded position is $65,000 - $78,000 earned annually. The pay range provided is EDUCAUSE’s reasonable estimate of the base compensation for this position. The actual salary will be based on non-discriminatory factors such as depth and extent of relevant experience, education, training/certifications for preferred skills, and abilities. We ask for minimum salary requirements in our application to ensure we can meet candidate salary expectations; we do not base salaries on a candidate’s current compensation.
Ourcompensation package also includes medical and dental insurance, employer-paid life and disability insurance, 3 weeks paid vacation annually to start plus 6 days of personal time, paid holidays, professional development opportunities, and a retirement plan with generous employer matching.
We recognize that the diverse backgrounds, talents, skills, and contributions of every individual improve and enhance the quality of the organization. Therefore, we are committed to building a culture that attracts and sustains a diverse mix of people who are passionate about the work they do. We work to recruit, develop, and retain talented staff from a broad and diverse candidate pool.
About EDUCAUSE:
EDUCAUSE is a higher education technology association and the largest community of IT leaders and professionals committed to advancing higher education. We support those who lead, manage, deploy, and use information technology, helping them to anticipate and adapt to change, and advancing strategic IT decision making at every level within higher education. We bring together technology professionals and leaders across campus and the industry to solve today’s challenges.
EDUCAUSE is committed to “uncommon thinking for the common good.” Being part of EDUCAUSE means being part of a community that accomplishes more together than they ever could on their own.
Get to Know EDUCAUSE - this video was filmed in 2018 at our former office in Louisville, Colorado before we became a 100% virtual organization.
EDUCAUSE requires a background check for all potential employees.
An Equal Opportunity Employer:
We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.
