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Intake Coordinator

Seattle Humane • Full-time • Bellevue, Washington • 2m ago

Job Details

Bellevue - Bellevue, WA

Full Time

$23.50 - $24.50 Hourly

Day

Nonprofit - Social Services

Description

POSITION SUMMARY:

The Intake Coordinator is responsible for daily coordination of Intake department services through performing intake assessments on incoming animals, adhering to SH’s managed admissions processes, supporting proactive pathway planning, and anticipating and communicating intake trends. They provide leadership, support the mission, goals and philosophy of Seattle Humane, and adhere to the Team Charter.

ESSENTIAL FUNCTIONS:

Assist customers releasing their own or found/abandoned pets to Seattle Humane while attaining high standards of customer service.
- Gathers required information regarding animals’ history and behavior.
- Accurately enter data into the computer and completesappropriate forms.
- Request donations from customers to support our work.
- Schedule daily intake appointments.
- Reports any medical concerns to Veterinary Services in a timely manner.
- Works with Intake leadership, Shelter Care leadership, Foster leadership, Behavior leadership, and DVM leadership to assess medical or behavioral intake requests
- Photograph incoming animals and upload to database.
- Follows Seattle Humane stray procedures and has a basic understanding of King County’s animal control laws.
Performs intake assessments on cats, dogs, and small mammals.
- Intake assessments include a physical exam, administering vaccines, other appropriate medications, and performing behavioral assessments according to Seattle Humane standards.
- Updates appropriate holds, behavior tests, and identification information by end of business day.
- Enter all intake assessments into PetPoint within 12 hours of completed assessment.
Work closely with the Lifesaver Program team to coordinate the entry of animals into the shelter.

Provide discharge information for return-to-owner pets and other shelters picking up their previously adopted pets.
Supports Lifesaver Program by assisting with intake and offload of new animals.
Recommends, implements, and monitors program and process improvements.
Receives and follows directions from manager and director regarding intake goals for all species.
Answers incoming calls and emails to the department and returns messages promptly and professionally.
Performs shelter cleaning procedures in work area and its perimeter to keep public and staff areas clean and orderly.
Restocks treats, intake exam room supplies, and office supplies and informs the appropriate supervisor when supplies are low.
Completes and files all paperwork and other records accurately; adheres to the files and records retention policy and procedures.

Participates and provides feedback in weekly meetings regarding all animals on campus, pending animal intake requests, and population management.
Works closely with volunteers working in the department and related programs; provides support and training as needed.

SECONDARY FUNCTIONS:

Follows Seattle Humane Standard Operating Procedures
Promotes a positive, supportive, and cooperative work environment based on mutual respect and open communication
Reports any health, behavior, safety, or security concerns to a supervisor in a timely manner
Responsible for reading and responding to work email at the beginning of each shift, and during each shift as necessary
Attends department and full staff meetings as requested and participates with ideas and suggestions designed to improve shelter services programs and working conditions
Performs opening and closing procedures for department
Other duties as assigned

COMMUNICATIONS:

Daily communication with Manager regarding concerns, ideas, and progress
Daily communication with department and other operational staff and volunteers over the telephone, email, in meetings, or in person
Daily communication with staff and volunteers through email, written procedures, memos, or direct mail
Regular contact with clients in person, over the telephone, email, or direct mail
Regular oral and written contact with other animal welfare agencies
Regular oral and written contact with administrative staff

SUPERVISORY RESPONSIBILITY:

Provide leadership for Intake volunteers

COMPLEXITY:

A high degree of independent judgment is required. The nature of the job will vary. A strong attention to detail and the ability to respond to unexpected questions, comments or requests from other divisions or the public is required. Must be able to maintain concentration on a task or series of tasks while dealing with frequent interruptions. Must be able to work well without direct supervision. Must be able to communicate effectively and display cultural competency with many people with varying backgrounds. The ability to motivate, negotiate and mediate is important when handling a variety of personalities and emotions. Requires great customer service skills. Must work well within a team setting.

Qualifications

KNOWLEDGE/EXPERIENCE/EDUCATION OR TRAINING:

Must have excellent oral communication skills

Must be able to write clearly and listen effectively
Must possess the organizational and planning skills to determine work priorities
Customer Service experience required
Must have basic knowledge of animal health, behavior and nutrition
At least one-year employment at an animal shelter or related professional experience handling animals is preferred

Proficiency with Microsoft suite and experience with databases/ data entry is preferred.

LICENSES/CERTIFICATIONS REQUIRED:

High school graduate or GED preferred
Capable of being certified in CPR and human first aid

Valid Washington State driver’s license with good driving record

PHYSICAL/MENTAL REQUIREMENTS:

Must communicate clearly and concisely, both orally and in writing
Must be comfortable administering medications and injections
Requires the ability to solve problems and make clear decisions quickly
Must be able to organize and manage multiple and complex projects
Must possess the ability to be sensitive to other opinions, perspectives or cultures
Must be able to offer excellent customer service (internal and external)
Must be able to have difficult conversations with customers regarding placement and euthanasia in a sensitive manner

Must feel comfortable interacting with people in an escalated state and/or in varied emotional states such as sadness, anger, frustration
Must be able distinguish between various odors, sounds, and behaviors
Must be able to stand and walk for long periods of time
Must be able to see clearly with at least one eye and have good dexterity and reflexes, especially when restraining or moving an animal
Must be able to lift and carry at least 50 pounds with or without accommodation; crouch and bend at the waist and kneel; must be able to control dogs up to 200 pounds when on a leash

WORKING CONDITIONS:

General office and animal shelter environment. When handling animals, there is a potential of animal bites, exposure to zoonotic diseases, animal dander and noise. Potential for working with angry or irate customers. Involves entering and leaving work areas alone and at night.

Equipment Used: Personal computer and printer, office supplies, multi-lined telephone, copier, calculator, fax machine, safety boots, hearing protection, eye protection, respirators, gloves, animal leashes, clothes washer and dryer, broom, mop, hoses and nozzles, sprayers, scrapers, squeegees and animal dryers. Occasional use of shelter vehicles.
Chemical Interaction: A wide variety of cleaners, disinfectants, detergents and medical products are used on a daily basis. Each position at the SH will likely encounter these chemicals during the routine performance of their duties. Specific instructions will be provided by a SH staff member for the safe and proper use of these chemicals. If there are any questions regarding this information, copies of our chemical MSDS sheets are available for review. If asked to use a product that is unfamiliar, contact your supervisor for proper instructions.
Work Hours: Full-time, non-exempt position. 40 hours per week scheduled. Must be available evening and/or weekend hours. Schedule may vary depending on coverage by other department staff, holidays, or emergencies.

SEATTLE HUMANE CORE VALUES:

Candidate should be committed to Seattle Humane’s Core Values:

Compassion

Accessibility

Innovation

Responsibility

Teamwork

The Benefits:

At Seattle Humane, we believe in investing in our people, you'll receive competitive benefits and perks, including full health & wellness coverage, generous paid time off starting at three weeks, 10 paid holidays, an employer matching retirement plan, personal pet allowance, employee sabbaticals, tuition reimbursement for Vet Tech school, a budget toward continuing education, bonuses, discounts, and you get to work around cute animals!

Check out our LIST of benefits and perks HERE

Sound like something you want to be a part of? Then apply today!

Who we are:

Seattle Humane is more than a shelter, we are a community resource center. We're meeting the increasing need for pet owner support services, so that families don't have to choose between an overdue bill and a beloved family member. We're training the next generation of veterinarians in our state-of-the-art medical center. We're building a community of animal advocates through our volunteer and youth education programs. The impact of Seattle Humane is life-changing, for the animals in our care and the people who love them. Our top priority is to connect animals in need of rescue with the people who will love them. Through our outreach, advocacy, and services, we strive to ensure that animal companionship is accessible to all.

Take a look at our Vision for the Future, which will guide our work and priorities in the years to come.

Equal Opportunity Statement:

As an equal opportunity employer, Seattle Humane is committed to providing employment opportunities to all qualified applicants and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status or any other basis prohibited by applicable law.