Position Summary
The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Manager of Healthy Minds’ primary responsibility is to ensure organizational effectiveness by providing administrative and logistical oversight of operations, including assigned Clinicians, Case Manager, SEE Specialist, and Outreach & Recruitment Coordinator. The Manager of Healthy Minds reports to the Director of Clinical Services, and in their absence, the Senior Director of Success 4 Kids & Families.
Strategic/Transformational Duties and Responsibilities
- Ensures the day-to-day functioning of Healthy Minds operations including training and supervision of staff and interns. The Manager is responsible for assisting and providing leadership and coordination for staff and interns. Performs supervisory responsibilities by managing and allocating employee resources in accordance with company policies, applicable laws, and company initiatives/goals. This position is responsible for assisting with program quality, contract compliance, staff training and development, and developing community relationships.
- Involves staff and other stakeholders in the performance quality improvement (PQI) process and uses data to improve services and outcomes.
Transactional Duties and Responsibilities
- Provide supervision, coaching and guidance of program staff.
- Under the direction of the Director of Clinical Services, establish measurable goals & objectives and identify best practices and effective strategies to meet funder performance expectations.
- Manage program budget in accordance with funder accounting principles including monitoring of billing for approved services.
- Effectively collaborate with both internal and external (community based) resources including but not limited to; other S4KF programs & staff, school, stakeholders, etc.
- Monitor progress of families/clients receiving services to evaluate effectiveness and benefits to intended service populations.
- Responsible for assigning staff to clients.
- Maintain oversight of client charts to ensure that information is complete and up to date.
- Ensure adherence to standards set by the evidenced-based therapeutic programs that are recognized by both CCTB and the funder, including the On Track model.
- Train and develop program staff as needed to ensure targeted populations are being effectively served.
- Complete all required reports to funders.
- Oversee the recruitment, hiring and retention of well-qualified employees in support of client needs.
- Ensure that both CCTB and funder data collection, reporting, and client tracking requirements are accurately maintained and reported timely.
- Participate in staff meetings, supervision, workshops and training as requested.
- Maintains all consumer related information in a confidential manner.
- Performs other such duties as may be assigned by the Director of Clinical Services or Director of Success 4 Kids & Families.
Supervisor Responsibilities
- Directly supervises employees. Performs supervisory responsibilities by managing and allocating employee resources in accordance with company policies, applicable laws, and company initiatives/goals. Responsibilities include interviewing, hiring, training, and developing employees; planning, assigning, and directing work (including scheduling); appraising performance; rewarding, coaching and disciplining employees; addressing complaints and resolving problems. Acts as a change agent and develops a high-performing team in the spirit of exceptional service to all internal and external partners.
Required Competencies
- Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
- Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
- Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.
- Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
- Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions.
- Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
- Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
- Self-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.
Education and Experience
- Master’s Degree in a Behavioral Health or related field
- Florida Licensure in Mental Health Counseling, Social Work or Marital/Family Therapy required.
- Florida Licensure as a Qualified Supervisor preferred.
- Minimum of two years of management experience in family social services provisioning and/or children’s mental health.
- Minimum of five years of direct client services working with children, youth, young adults, or families with complex mental health related diagnosis
- Credentialed as a Medicaid provider preferred.
- Demonstrated leadership, excellent communication and relationship skills.
- Team player who is passionate about the agency’s mission.
- Committed to collaboration and partnership building.
Physical Demands/Working Conditions
Physical Requirement: The employee is regularly required to sit and talk and is occasionally required to stand and walk. This position requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use keyboard. Work is performed indoors. This position performs duties of considerable difficulty requiring the frequent exercise of initiative and independent judgment under general direction.
Working Conditions: Duties are performed primarily in an office setting. On occasion, will require the use of personal automobile to travel to meetings, trainings, and client visits. In addition, could be exposed to changing weather. The noise level is moderate.
Travel: Occasional; limited to local travel for trainings, meetings, and client visits.
Hours: M-F 8:00am – 5:00pm plus infrequent evenings and weekends for employee meetings, trainings, or events. In addition, there are on call hours.
This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.
CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.
