The Dispatch/Office Clerk is responsible for contacting customers and scheduling the timely pickup of their vehicles. Assist with office work and duties as assigned.
Job Duties/Responsibilities:
- Place outbound calls to scheduled pickups
- Answer incoming calls, respond to voicemail, and emails
- Provide necessary documentation to drivers for each pickup/delivery
- Monitor work-in-progress to ensure timely performance
- Communicate future day resource (tow truck) requirements to supervisor
- Research new towers for supervisor
- Print/Email system reports
- Receive, review, and process driver paperwork to ensure completeness
- Communicate issues or potential problems to supervisor and assist in resolving
- Establish and maintain a positive working relation with all tow drivers
- Other duties as assigned
- Greet visitors entering reception area cordially.
- Answer phone calls politely and efficiently respond to administrative requests from clients, vendors, and employees.
- Typing Document with proper spelling and grammar.
- Organizing, maintaining, and filing Records
- The ability to concentrate for long periods of time.
- Ability in prioritizing workloads while ensuring priorities and deadlines are met.
- Ability to work under pressure and accommodate interruptions.
- Ability to maintain flexibility to redirect work as a result of changing priorities.
- Performs other administrative duties from inserting, copying, and photocopying to faxing as needed.
Requirements:
- High School Diploma or GED is preferred, but not required
- 1-year dispatch experience is preferred, but not required
- 1-year customer service experience
- Good communication skills - verbal and written
- Good customer service skills
- Good organization skills and attention to detail
- Good judgment and decision-making skills
- Good time management skills
- Professional demeanor and the ability to function as part of a team
- Ability to multi-task and work in a fast-paced environment
- Knowledge of geographical area and ability to read maps
- Computer proficient and comfortable operating office equipment
- Typing speed 45 words per minute
- Basic Math skills
- Bilingual skills a plus
