Position Details
Job Status: Full-Time or Part-Time, Non-Exempt
Reports to: Healthy Transitions Program Manager
Department: Success 4 Kids and Families; Healthy Transitions
Position Summary
The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Behavioral Health Navigator provides client support through a system of wraparound values, support services, and case management to participants who have experienced or who are experiencing substance abuse, domestic violence or mental health issues identified at assessment or during services as needing community-based counseling, treatment, or other services. The Behavioral Health Navigator reports to the Healthy Transitions Program Manager, and in their absence, the Clinical Director.
Strategic/Transformational Duties and Responsibilities
- Coordinate with outreach staff to stay current on behavioral health services available
- Conduct or participate in provider meetings to maintain positive relationships with community service providers.
- Assist in ASO budget development if available
- Follow the data collection guidelines provided by funder
- Provide other support as required.
- Involves staff and other stakeholders in the performance quality improvement (PQI) process and uses data to improve services and outcomes.
Transactional Duties and Responsibilities
- Collect referrals for navigator services and determine needs based on risk factors.
- Provide behavioral health “navigation” services to identify suitable care providers and to connect participants with the appropriate level of care, based on their clinical need and community provider availability.
- Refer for specialized services and follow-up with family and service providers on those services.
- Complete Family Support Plan with client to address behavioral health needs.
- Be available to provide in home and community visits to support the successful transition to community services.
- Provide collaboration and consultation services team members on behavioral health services.
- Review any existing records on services as appropriate
- Participate in case reviews with internal and external service teams
- Performs other such duties as may be assigned by the Healthy Transitions Program Manager or Clinical Director.
Required Competencies
- Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
- Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
- Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.
- Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
- Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions.
- Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
- Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
- Self-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.
Education and Experience
- Minimum of a bachelor’s degree in social work, counseling, psychology, nursing or a related field and a minimum
- Minimum of one year experience providing referral and case management services to those affected by domestic violence, mental health or substance abuse.
Knowledge, Skills and Abilities
- Bilingual English/Spanish preferred
- Effective communication skills (verbal & written) in both English and Spanish.
- Strong analytical ability and proficiency with applicable technologies and software utilization.
- Strong Skills in family coaching, needs assessment, and ability to help families communicate and work together more effectively.
- Knowledge of community resources.
- Self-starter with ability to work effectively both independently and collaboratively.
- Effective presentation skills to groups of varying sizes.
- Skill in operating Windows based computer operating programs.
- Ability to work independently.
- Ability to establish and maintain effective working relationships with others.
- Ability to problem solve.
- Ability to organize and prioritize work.
- Knowledge of and compliance with HIPAA regulations.
- Have knowledge of and compliance with the policies and procedures of the Agency.
- Team player who is passionate about the agency’s mission.
- Committed to collaboration and partnership building.
Physical Demands/Working Conditions
Physical Requirement: The employee is regularly required to sit and talk and is occasionally required to stand and walk. This position regularly requires the ability to sit for sustained periods of time and to effectively communicate with and assess client needs. This position also requires the ability to operate office equipment.
Working Conditions: Duties are performed in an office setting, in client homes, and other locations in the community. This position requires the use of personal transportation to travel to meetings, training, client visits, and could be exposed to changing weather. The noise level is quiet.
- Able to see clients under conditions that may be considered uncomfortable or even hazardous, including but not limited to poorly maintained premises that may lack ventilation and/or air conditioning, kept untidy, dirty, cluttered.
- Safely walk/maneuver in a variety of environments including, but not limited, temperature extremes (hot, humid, cold), climbing stairs, dimly lit areas, walking extended distances, etc.
- Able to evaluate a situation and identify potential safety exposures and take applicable action to avoid injury or the potential injury.
Travel: Occasional; limited to local travel for training, meetings, and client visits.
Hours: M-F 8:00am – 5:00pm plus infrequent evenings and weekends for employee meetings, trainings, or events.
This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.
CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.
