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Match Support Specialist

Kansas Big Brothers Big Sisters • Full-time • Wichita, Kansas • 3w ago

Job Details

Wichita, KS

Full Time

4 Year Degree

$37,500.00 - $38,500.00 Salary/year

Nonprofit - Social Services

Description

SUMMARY

Within our results-only work culture that’s rooted in mission & service, the main role of a Match Support Specialist (MSS) is to build a relationship with the Big, Little and parent/guardian to ensure the best quality support for all matches; this is done by providing coaching, encouragement, and advice to matches via phone, email, and/ or in person. Relationship building is at the heart of a the MSS role. MSS staff must routinely exercise discretion and independent judgement regarding complex case management assessments where outcomes can directly impact the health, safety, and well-being of a child.

Each MSS must work closely with their team and supervisor to forge relationships collectively and individually with program participants in ways that provide the best services to youth in our programs and meet both individual and team goals.

ABOUT THIS POSITION

Job Title: Match Support Specialist

Location: Wichita, KS

Minimum Education Requirement: Bachelor’s degree

Starting Salary: $37,500 - $38,500 DOQ

CORE RESPONSIBILITIES

All KSBBBS staff members have the following core responsibilities:

Never hide your brilliant ideas
Foster teamwork at every opportunity
Lead with the why
Join discussions
Get caught trying
Seek solutions through your team
Be candid—direct is kind

ESSENTIAL POSITION RESPONSIBILITIES

Conduct match meetings, contacts, supervision, & closures within the organizational guidelines
Continually assess the match relationship, focusing on match relationship development, child safety, privacy, positive youth development, and volunteer satisfaction. Identifying, addressing, and resolving real and/or potential problems and barriers as early as possible.
Provide weekly and monthly reports to the Supervisor/Manager/Director. Maintain organized and well-documented match files in the agency database.
Participate in For Kids’ Sake, group activities, Big for a Day events, recruitment, and other activities important to the advancement of the agency’s mission.
Represent KSBBBS at various meetings, conferences, events, and other functions as necessary to fulfilling the goals of the program.
Make timely referrals to appropriate agencies when problems are encountered.

Conduct home visits and face-to-face interviews with youth & parents/guardians.
Complete needs assessments and intakes on Little Brother/Little Sister applicants.
Process children screening, including parent permission forms and interviews.

Interview applicants desiring to be a Bigs; select and match suitable candidates.
Conduct volunteer screening including background checks & reference calls.
Conduct home visits and face-to-face interviews with the potential Bigs.
Compile interview information in preparation for evaluation and recommendations.
Conduct file showings & make collateral contacts as required.

QUALIFICATIONS

Bachelor’s degree required
Valid Driver’s License required.
Exceptional interpersonal relations
Previous customer service experience preferred
Previous work with populations facing adversity a plus
Knowledgeable in Microsoft Office and database programs/Salesforce preferred
Strong verbal and written skills
Excellent time management, organizational, and multi-tasking skills
Fluency in Spanish a plus & incentivized
Must have a valid driver’s license and auto insurance with employee’s name listed as a vehicle operator

SKILLS AND ABILITIES

Patience with a confident and calming presence
The ability to forge trusted and genuine relationships with adults of all backgrounds and ages
Attentiveness
Clear communication skills
Ability to “read” applicants beyond the spoken word
Ability to handle stressful situations
Ability to follow-through and follow-up in a timely manner
Goal oriented with a desire to achieve and grow professionally

COMPETENCIES

Is receptive to direction, feedback, and guidance
Shares own needs, wants, and perspectives in a positive way
Appreciates and values individual differences
Shows engaged and active listening so that others feel heard and understood.
Seeks collaboration by encouraging others’ ideas and input
Takes initiative to find out what is expected and receive feedback
Delegates appropriately and lets people do their work
Uses personal mistakes as opportunities to learn and grow
Flexible problem-solver and adapts approach to be most effective
Follows and encourages others to follow policies, procedures, and behavior norms.
Follows through with goals and commitments
Focuses on own job responsibilities instead of what others are or are not doing.
Maintains healthy boundaries and does not participate in negative talk
Is willing to cross-train and cover for others as needed

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Results-only work environment with work quantified by goal documentation

Routine and flexible office environment with the ability to work away from the office and beyond regular work schedules when needed to complete the work
Moderate independent travel

Primary focus of the job to be determined between supervisor and employee based on the needs and size of the supporting organization. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. KSBBBS is an Equal Opportunity Employer and does not discriminate based on gender, age, income, race, color, national origin, ethnicity, religion, sex, gender expression, sexual orientation, disability, veteran, or marital/family status. We do, however, openly heckle individuals that choose tea over coffee or cats over dogs.