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Customer Service Specialist I

Charleston County Human Services • Full-time • Charleston, South Carolina • 6m ago

Job Details

Palmetto CAP - Charleston, SC

Full Time

High School

$17.52 - $20.00 Hourly

None

Day

Nonprofit - Social Services

Description

Job Summary: As the Customer Service Specialist, you will assist clients with status inquiries regarding applications and assess and complete applications for individuals desiring services for the programs provided to low-income residents of Charleston, Berkeley, and Dorchester counties.

Duties and Responsibilities:

Interacts with customers via telephone, email, online, or in-person to provide support and information on products or services.
Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
Determine client eligibility and complete applications.
Accurately enters and maintains electronic documentation through computerized record-keeping and manual documentation as required for operational efficiency.
Receives application verification documents and enters them into the file electronically.
Identifies and provides emergency crisis services as necessary; makes immediate assessments and responds according to accepted crisis intervention methods and techniques.
Refers clients to community resources and other organizations for services not rendered by the Agency.
Maintains customer accounts and records of customer interactions with details of inquiries.
Performs other duties as assigned.

Qualifications

Education and Experience:

Minimum Associate's degree in Human Services, Social Services, Psychology, or Sociology field desired or a combination of education and /or experience.

Special Skills:

Strong interpersonal and communication skills and the ability to work effectively with various clients in a diverse community.
Ability to listen to, understand, and follow directions.
Ability to gather data and compile information.
Ability to work in a fast-paced environment.
Ability to work with a team as well as independently.
Proficient computer skills with the ability to learn new software.