Job Summary:Under the guidance of the Admissions Coordinator, the Admissions
Support Specialist works with hospitals, developing good relationships with those facilities to
understand individual’s needs. The Admissions Support Specialist supports the Admissions
Coordinator with the in-patient/out-patient functions, bed assignments and completion of
preliminary paperwork for entering patients.
Shift:
Monday-Friday, 9 a.m. - 5 p.m. and rotating weekends
Learn about Plymouth Place Benefit Packet offered to all Full Time Employees: 2025 Benefit Guide.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: Employee will apply skills to ensure Person Centered Care as exhibited through our Pillars of Excellence:
PEOPLE
STEWARDSHIP
SERVICE
QUALITY
GROWTH
· Ensure admissions are qualified clinically and financially, oversee admission process and paperwork appropriately, effectively present benefits based on understanding of customer situations and needs.
· Comply with HIPAA regulations as they apply to the industry with special regards to resident privacy.
· Credential for MyAbility, CHIRP, AIDIN, AIDA, NaviHealth, CarePort/Allscripts, BambooHealth/PatientPing in order to access residents’ info as needed.
· Conduct background checks on all new admissions.
· Ensure room readiness process for a smooth patient transition from the hospital to the facility.
· Obtain OBRA/DON screens as needed for residents.
· Ensure all appropriate physicians and specialists are assigned to the appropriate residents.
· Responsible for completing contracts on all admits
· Complete morning rounds.
· Ensure room readiness for residents by following the facility’s established protocols.
· Gather confidential information from residents.
· Oversee the bed management process to ensure patient and resident satisfaction.
· Responsible for maintaining census accuracy in Point Click Care.
· Participate in the triple check process to ensure financial accuracy for all admissions.
· Administer and maintain all resident contracts in the healthcare center.
· Maintain a thorough knowledge of Plymouth Place’s products and services, acuity, capabilities and physician relationships.
· Take an active role in Health Care Center morning meetings.
· Responsible for maintaining the census roster and tracking all admissions, discharges, and transfers.
· Maintain an educated understanding of payer sources and impact on revenue and access to reports and summaries.
· Develop and/or strengthen relationships with referral sources.
· Work toward ensuring a quality mix (PR, MCA, Managed Care) is at or above budget.
· Follow ACO protocol as set forth.
· Actively manage potential prospects; document & manage appropriate prospect information; document inquiries with key follow-up information.
· Coordinate external sales process with Administrator.
· Function as a liaison between all hospital personnel, healthcare center administration and staff.
· Comply with applicable federal, state and local laws, rules, and regulations; maintains knowledge of and follows all Plymouth Place policies and procedures.
· Maintain regular and punctual attendance at work and meetings.
· Attends in-service and education programs.
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
- During emergencies or natural disasters may be required to be on duty for the duration of the disaster.
- Additional duties, responsibilities, and activities to be completed as assigned.
JOB REQUIREMENTS:
· High School diploma or equivalent required; Associates or Bachelor’s in related field recommended
· Minimum two years of healthcare related experience
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
· Knowledge of different payer sources.
· Experience working in the social service/case management realm of the healthcare field.
· Experience with admissions.
· Knowledge of Federal and State Long-Term Care (LTC) Social Service regulations and/or ability to understand and interpret.
· Demonstrated ability to handle confidential data with professional discretion.
· Sincere desire to work with a variety of populations that require long-term or short-term care.
· Proficient with Microsoft Office Suite or related software.
· Solid organizational skills including attention to detail and multi-tasking skills.
· Ability to read, write and speak English sufficient to perform job duties and to interact and communicate with residents, families, and employees.
ENVIRONMENTAL AND PHYSICAL ACTIVITY REQUIREMENTS: The physical activities of this position constantly require effective talking, hearing, sitting, walking, and standing functions. The position also often involves sedentary work where sitting is required most of the time, with occasional standing or walking. The position also is often requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Must be able to perform activities with close visual acuity, such as reading a computer screen and reading print material. The functions of this position are conducted in a temperature-controlled environment.
OSHA Exposure Category: Category III – Position includes tasks that involve no exposure to blood, body fluids, tissues; would not be required to perform Category I tasks.
INTELLECTUAL/EMOTIONAL REQUIREMENTS: The occupant of this position must be able to perform the responsibilities of the position well under pressure. The position requires adaptability to performing a variety of duties, often changing from one task to another without loss of efficiency or composure. This position requires the ability to deal with and find resolution to problems and maintain a productive working relationship with employees and may be interrupted frequently to meet the needs and requests of others. It also requires adaptability to fluctuate between priorities daily while being responsive to needs as they arise.
