By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?
Join us—Where your Career is a Force for Good!
Job Description:
WHY CHOOSE US? Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
WHAT YOU NEED TO KNOW ABOUT THE JOB:
As the Senior Principal, IT Governance, Risk and Compliance (GRC), you will be primarily responsible for supporting the delivery of a successful governance, risk, and compliance (GRC) program at the American Red Cross. You will design, implement, and monitor a comprehensive IT policy and control framework, supporting mission-critical business systems and processes leveraging the Red Cross ServiceNow platform for Integrated Risk Management. This framework will meet minimum requirements including NIST 800-53, NIST 800-171, and best practices in IT governance, security, risk, and compliance. Working closely with key stakeholders and cross-functional colleagues, you will advise on the design and execute assessments to identify areas of improvement. You will also work with IT and business leadership to remediate any gaps as a first line of defense.
The primary focus of this position will be serving as the key liaison and coordination point between IT/Business teams and Internal Audit to ensure alignment, transparency, and effective execution of audit-related activities. This role will drive collaboration across teams to support audit readiness, remediation efforts, and continuous improvement of IT controls. In addition, the position will contribute to maturing the American Red Cross GRC program through process optimization, policy development, automation, training, and ongoing enhancement of governance capabilities. This is a unique opportunity to combine IT, audit, and process improvement expertise while working closely with leaders across IT, Information Security, Internal Audit, Finance, and the Office of General Counsel (OGC).
The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States with a preference to work East Coast hours.
WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):
Audit Coordination & Support:
- Work with Internal and External auditors, business stakeholders and suppliers as appropriate on required IT control assessments and audits
- Provide first level of support and consulting to the business and IT on internal audit activities and results as well as risk mitigation initiatives in response to audit findings
- Manage overall remediation process and create and oversee action plans to remediate issues
Overall Governance, Risk, and Compliance:
- Assist the Director, IT Governance, Risk, and Compliance and Senior Director, IT Governance, Risk and Compliance with IT governance and controls, internal and external audit readiness and support, and policy and standard development
- Responsible for daily governance, risk, control, and compliance functions leveraging ServiceNow
- Participate in and contribute to the IT Governance, Risk and Compliance program, ensuring IT controls, policies, processes, and procedures support the mission of the Red Cross and meet state and federal regulations and laws, as well as best practices
- Collaborate with and influence technology and business leaders and staff to create, sustain, and strengthen internal control framework for the organization through control identification, design, implementation, and testing
- Provide guidance, training, and motivation necessary to create control awareness, ownership and accountability to stakeholders
- Consult with Information Security, Office of General Counsel/Legal, Supply Management, Risk Management, Audit Services, and other appropriate parties sharing expertise and knowledge to strengthen the Red Cross control environment
- Interpret regulatory compliance requirements and assist with gap analysis of current policies, procedures, and practices as they relate to established guidelines outlined by NIST-800-53/171/30 and other regulatory standards
- Provide guidance, interpretation, and support of SOC 1 and SOC 2 Security Trust criteria
- Research regulations by reviewing regulatory bulletins and other sources of information, to maintain quality service by establishing and enforcing organization standards
- Support the maintenance of program processes and procedures using ServiceNow
Control Assessment Process:
- As a subject matter expert (SME), participate in on‑going evaluations and validation of IT control effectiveness and internal business processes via ServiceNow and other tools, as they relate to compliance activities within areas of responsibility
- Review control documentation to assess the quality and effectiveness of the implemented controls
- Identify and communicate opportunities to enhance technical controls which contribute to sustaining a robust control environment
- Document, track, and report on control gap findings, risk, impacts and recommendations to management
- Participate in the establishment of actionable metrics to drive the control assessment process and influence behaviors to IT Leadership
- Manage the Exception and Risk Acceptance Process as it relates to control gaps and audit findings
Policy, Standard, and Procedures:
- Support and assist with coordination and implementation of Information Technology policies and standards to sustain regulatory and compliance initiatives as required by the business needs
- Work and consult with the President’s Office during policy review and communication
- Analyze policies, standards, procedures, and guidelines for regulatory and compliance requirements, and recommend solutions for identified weaknesses, to improve compliance operations, recommend and assist in changes to best practices
WHAT YOU NEED TO SUCCEED (required/minimum qualifications):
- Bachelor’s degree in a related field required (IT, audit, and/or information security) or closely related discipline.
- Minimum 10 years of related experience or equivalent combination of education and related experience required
- 3-5 years of experience in Governance, Risk, and Compliance roles with hands‑on ServiceNow GRC experience
- Service Now Integrated Risk Management experience is required.
- Working knowledge of control frameworks, IT general controls, and security controls such as NIST, ISO, COBIT, FedRAMP, SOC 2, ISO 27001
- Highly motivated and proactive with strong organizational, communication, and project management skills
- Experience drafting, remediating, or editing of IT policies, standards, procedures and controls
- Experience working cross‑functional with engineers, product and security teams, business leaders at all levels of the organization
- Experience coordinating with internal and/or external audit teams
- Ability to understand key controls and communicate them in a digestible way to IT technologists, control owners, and senior leaders
- Strong written and oral communication skills with utilization of appropriate tools (MS Excel, ServiceNow, etc.)
- Solid analytical and problem‑solving skills in process review and issue remediation
- Open‑mindedness, creative thinking, willingness to take calculated risks, and make informed decisions
- Certifications such as CISA, CISSP, CISM, CRISK are a plus
Apply now! Joining our team will provide you with the opportunity to make your career a force for good!
