By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?
Join us—Where your Career is a Force for Good!
Job Description
Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.
When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
Responsibilities
- Coordinate autologous donations, including screening calls, triaging requests, coordinating blood freeze orders, obtaining donor medical clearance, arranging payments, etc.
- Provide detailed information to patients requesting autologous and/or directed blood donations and educate donors about donation requirements, products and shelf life.
- Prepare and ensure the proper distribution of donor and patient autologous/directed donor packets.
- Administer health history screenings for patients, referring questionable histories to the supervisor.
- Schedule the patient following established scheduling guidelines and refer any scheduling problems to the office supervisor for resolution.
- Liaise with physicians' offices, transfusion service personnel, other regions, etc. to provide information on deferrals, changes in orders, etc. in a timely manner.
Scope
Full knowledge of job. Substantial acquaintance with and understanding of general aspects of the job. Contact within department and occasionally outside of organization.
Qualifications
Education: High School or equivalent required. RN/LPN, medical assistant training or equivalent experience preferred, with current state licensure as required.
Experience: Minimum 3 years of related experience or equivalent combination of education and related experience required. Documented satisfactory performance in previous level within the job family or the equivalent experience required.
Management Experience: N/A
Skills & Abilities: Ability to work on a team. PC skills required. Excellent verbal communication skills required. Ability to interact with difficult patients, physician office personnel, etc. Excellent customer service skills essential. Excellent organizational skills required.
Travel: Some travel may be required.
Bilingual is helpful
Physical Requirements
Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.
Benefits for You
- Medical, Dental Vision plans
- Health Spending Accounts & Flexible Spending Accounts
- PTO: Starting at 15 days a year; based on FLSA status and tenure
- Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
- 401K with up to a 6% match
- Paid Family Leave
- Employee Assistance
- Disability and Insurance: Short + Long Term
- Service Awards and recognition
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
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