·Training Needs Assessment:
- Identify and assess current and future training needs.
- Understand the stakeholders' needs and conduct Training Needs
Analysis (TNA) and Training Needs Identification (TNI).
·Training Design and Delivery:
- Conduct training for new hires on the organization's ongoing
projects.
- Conduct effective training sessions on soft skills topics using a
wide variety of training methods.
- Conduct voice and accent training sessions, especially for the
Telecalling team.
- Conducting weekly trainings for the teams every Friday.
- Organize Leadership Skill Building Workshops with leaders within
the organization every 3 months.
- Organize one training every 20 days with a Subject Matter Expert
(SME), simplifying technical jargon for fundraisers.
- Conduct a presentation skills and grooming workshop with upcoming
Team Leaders every month.
- Provide training on new pitches (short stories) customized to the
needs of all Fundraising teams every 3 months.
- Provide talking points on the latest updates in wildlife and
climate change to Fundraising teams monthly.
- Conduct soft-skill trainings for all fundraising teams monthly.
·Monitoring and Feedback:
- Call monitoring and audits for new hires and existing fundraisers.
- Provide feedback to fundraisers in a constructive manner to ensure
continuous improvement.
- Conduct a one-day field visit with the F2F team to gauge donor
engagement and listen to Telecalling team recordings to create need-based
training every fortnight.
- Conduct quizzes and other activities upon completion of training
topics.
·Coordination and Reporting:
- Coordinate with internal stakeholders for all product/process
updates and conduct product & process refreshers.
- Analyze training needs outcomes and course delivery metrics to
produce reports for senior management.
- Draw an overall or individualized training and development plan
that addresses the needs and expectations of employees and business.
- Assess training effectiveness to ensure incorporation of taught
skills and techniques into employees' work behavior.
- Provide a monthly and a quarterly Improvement Report based on
product knowledge gained and the ability to communicate gained knowledge
to potential donors.
