The Animal Welfare Specialist provides humane animal care and superior customer service at the new Atlanta Humane Society (AHS) - Marietta in accordance with the AHS mission, goals and management philosophy. This unique facility seeks to provide a welcoming space for potential adopters and the local community. The AWS supports humane animal husbandry by providing physical and emotional enrichment to all animals, and through feeding, cleaning, and daily maintenance of the kennel facilities. In addition to animal care, the AWS assists campus guests by providing information regarding humane animal care, promoting and executing AHS services, programs, and events, facilitating visitations with animals, and counseling potential adopters to facilitate great human-animal matches.
Duties and Responsibilities
• Provide animals with adequate food, water, exercise, medications, and daily emotional enrichment
• Observe, record, and report on animal health and behavior
• Maintain animal care records to ensure proper feeding and medicating, and ensure animals receive timely attention from a veterinarian as needed
• Handle animals according to Fear Free principles and established safety policies and procedures
• Clean and sanitize animal habitats according to the AHS cleaning and disease control protocols
• Maintain a clean, safe, and professional environment for the animals and the public
• Report building and equipment maintenance concerns promptly
• Stock food and supplies, laundry, and dishes on a daily basis
• Process deliveries, donations, laundry, and dishes daily or delegate appropriately
• Deliver superior customer service to AHS animals, constituents, affiliates, and partners
• Collaborate with other departments and volunteers to accomplish departmental and organizational goals
• Promote a culture of leadership, respect, and commitment and provide help to others
• Provide customers with organizationally approved content such as medical information, behavior profiles, animal care requirements, and adoption package benefits to help clients make good choices
• Council potential adopters in accordance with the AHS Adoption Philosophy and Guidelines, complete adoption paperwork, generate receipts, and maintain precise adoption records in the animal management database
• Promote and perform sales of retail at the location; report dwindling supplies to management
• Promote corporate partner and sponsor products and services to clients such as Purina and VCA
• Other duties as assigned Program Support
• Provide direction and practice inclusion to support volunteer engagement and utilization
• Support Foster Program personnel and foster families by providing coordination assistance for placements and adoptions
• Support leadership through positive participation in campus events and services such as pet wellness clinics, and the food and supply pantry
Handling of Monies
• Receive payments from patrons and provide receipts for purchases, services, and adoptions
• Report cash discrepancies to a director or supervisor immediately
• Record transactions, help reconcile monies for daily deposits, and handle agency funds according to protocol
