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Program Director - ERF

LIFEMOVES • Full-time • Santa Clara, California • 4w ago

Job Details

Corporate Headquarters - Santa Clara, CA

Full Time

4 Year Degree

$85,000.00 - $97,000.00 Salary/year

Up to 50%

Any

Nonprofit - Social Services

Description

Position Description

About Us: LifeMoves is one of the largest and most effective providers of shelter and supportive services across Silicon Valley and the San Francisco Peninsula. As a results-driven organization, since 1987, our mission has been to provide interim housing and supportive services that create opportunities for homeless families and individuals to rapidly return to stable housing and long-term self-sufficiency. Our successful therapeutic service model combines clean, modern housing with intensive supportive services that promote dignity and motivate our clients to achieve autonomy. LifeMoves operates over 15 major sites from San Jose to Daly City.

Culture: LifeMoves staff are dedicated to serving our community. Diverse in background, outlook and life experience, our team addresses important social issues with passion and creativity. A culture of collaboration and innovation provides a thriving and successful environment for all. We foster personal growth through ongoing investment in the professional development of our staff. Together, we are committed to breaking the cycle of homelessness and helping our clients achieve long-term self-sufficiency.

Position Summary:

The Program Director role will manage a team of 4 case managers to provide holistic outreach services to unsheltered individuals and households residing in San Mateo County’s Critical Homeless Encampment Zones (CHEZ). The primary focus is on CHEZ sites in San Mateo, Burlingame, San Bruno, and South San Francisco, with flexibility to serve other ERF clients as needed. The successful candidate will be able to demonstrate the ability to manage the delivery of complex services which involve health insurance enrollment, housing plans, an understanding of street-based medicine and care, and the ability to accurately monitor and report on the delivery of services. Must have experience managing a field-based team. This role will have a high amount of interface with government and local agencies. Under the direction of the Director of Regional Outreach Initiatives, the Program Director is responsible for the day-to-day management and operation of the Encampment Resolution Funding (ERF) program. The Program Director supervises staff and is responsible for ensuring the delivery of high-quality services that help people experiencing homelessness in San Mateo County return to permanent housing.

Program Management and Oversight: Lead program operations, ensuring quality assurance, staff training, stakeholder coordination, and achievement of performance outcomes. Maintain written documentation of policies and procedures aligned with Housing First principles.
Staff Recruitment, Retention, and Training: Manage a team of 4 Case Managers. Recruit qualified, diverse staff with lived experience of homelessness, provide comprehensive training in areas like trauma-informed care, harm reduction, and motivational interviewing, and ensure multilingual capacity and cultural competency.
Collaboration with Stakeholders: Work closely with the HSA and other community services such as Diversion, Street Medicine, and housing providers to align program goals and services.
Data and Documentation Management: Ensure accurate and consistent service documentation within the San Mateo County Clarity HMIS system and uphold confidentiality and safety protocols.
Housing and Case Management Expertise: Equip staff to connect clients with shelter, housing, and other essential resources, emphasizing Housing First principles and a person-centered, strengths-based approach to case management.
General Duties: Participate in outreach team meetings. Participate in community meetings. Attend Board Meetings as requested. Participate in All-Staff Meetings, program open houses, fundraising events, other agency-wide functions, and other duties as assigned.

Schedule: Monday To Friday 8.00 AM - 4.30 PM (Possibility of occasional evening and weekend on-call coverage)

Qualifications

Position Qualifications

Bachelors or Masters in related field preferred, however non-profit management experience may be substituted for academic credentials.
Experience developing, managing, evaluating and operating programs serving homeless populations; particularly experience with working with families a must.
Strong written and oral communication, personnel management, conflict resolution, and clinical supervision skills are necessary.
Strong knowledge of substance abuse and relapse prevention, mental health issues, and domestic violence is required.
A strong foundation in the ideas and practices that promote diversity, equity, and inclusion; and a commitment to ongoing professional development in this area
Multicultural competency helpful.
Bilingual Spanish helpful
Experience in the Healthcare Field a plus

We have a comprehensive benefits package, which includes Medical, Dental, Vision, Flex Spending Account, Dependent Care Reimbursement Account, Long-Term Disability, Life Insurance, 401K, etc.

To learn more about our non-profit organization, check out our website at www.lifemoves.org

LifeMoves is an Equal Opportunity Employer (EOE)

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