Job Summary
The Senior Associate Director for Graduate/Undergraduate Housing provides management and coordination of administrative and operations-related functions with responsibility for overall success for R&DE SHOSC, a division of Residential & Dining Enterprises. The Senior Associate Director serves in a senior-level leadership role within SHOSC; provides direct oversight for a graduate/undergraduate housing region and develops, leads, and implements assigned student housing-related programs and initiatives; directly supervises exempt-level Assistant Director staff and indirectly supervises exempt-level managers, non-exempt supervisors, bargaining unit staff, student employees, and temporary workers to achieve organizational goals and objectives. The Senior Associate Director is part of the R&DE emergency response program which includes serving as a primary point-of-contact and incident leader representing SHOSC.
Core Duties:
Staff Oversight:
- Oversee the management of assigned R&DE Student Housing facilities and programs staff (technically, operationally, and administratively), including planning, and directing the activities of assigned work group: monitoring maintenance activities for timely completion and quality; overseeing staffing, performance evaluation, and staff management; forecasting department or division staffing needs.
- Directly supervise two to four Assistant Directors. Depending on housing region of oversight, indirectly supervise two to six Housing Building Managers (exempt), or two to four Housing Facilities Supervisors (non-exempt), and bargaining unit custodial staff. At times, may also directly or indirectly supervise student and/or temporary workers.
- Responsible for hiring and retaining staff, career coaching, talent management, personal development for direct and indirect reports, and is accountable for the performance of these employees. Ensure work completion within schedule and constraints.
- Lead direct and indirect reports authentically, modeling R&DE’s Core Values.
- Lead diverse and inclusive work teams toward common vision or goal(s); establish self as an essential team contributor and workgroup leader.
Student Housing Operations, Management, and Leadership
- Provide leadership to achieve R&DE’s and division goals and vision through the day-to-day operations within a housing region and throughout R&DE Student Housing Operations.
- Exert influence within R&DE, R&DE Student Housing Operations, strategic business workgroups, external entities, and senior leadership, in the quest of achieving R&DE’s vision. Develop and implement strategic plan(s) for graduate/undergraduate regions or SHO-wide programs and initiatives; provide strategy, vision, and direction.
- Interpret, implement, and ensure compliance with regulations, policies, and procedures. Recommend and/or formulate internal administrative policies, guidelines, and procedures. Direct process improvement for graduate and/or undergraduate housing.
- Responsible for overseeing the finances for area of responsibility as well as developing, monitoring, and analyzing a complex consolidated annual budget.
- Responsible for providing oversight and direction for custodial operations, facilities management, programs and initiatives in assigned region and across R&DE SHO.
- Represent the organization's business operations and administrative affairs within the R&DE Student Housing Operations, the university and/or outside constituencies.
- Responsible for ensuring communication to key stakeholders (students, colleagues, other university offices, etc.) is established and well-maintained.
- Serve as SHO Senior Leader representative for assigned region and, at times, R&DE Student Housing, when working with individual students, student groups, and other R&DE or university leaders.
- Establish strong relationships with students, university staff and faculty.
- Promote diversity, multiculturalism, and inclusion in the execution of role.
Minimum Requirements:
Education and Experience:
Bachelor's degree and five years of relevant experience in administrative and financial management, or combination of education and relevant experience. Preferred experience with custodial operations and facilities management in a residential university setting.
Knowledge, Skills and Abilities:
- Demonstrated leadership and supervisory skills including conflict resolution.
- Excellent planning and organizational skills.
- Excellent oral and written communication skills.
- Strong financial expertise in budget planning and financial forecasting.
- Strong negotiation and interpersonal skills.
- Strong analytical and problem-solving skills.
- Strong expertise in business and management computer applications and databases.
- Strong knowledge of industry standards and/or regulatory requirements.
Certifications and Licenses:
Must possess a valid CA driver’s license.
Physical Requirements:
- Constantly perform desk-based computer tasks.
- Frequently sitting.
- Occasionally stand/walk, reach/work above shoulders, use a telephone, writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds.
Work Standards:
Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
