Job Summary
The Catholic Charities of Ingham, Eaton, and Clinton Counties Family Health Center Care Coordinator is responsible for working cooperatively with the patient, patient’s support network, insurance companies, and health care providers to develop and implement a patient care plan for patients with complex medical needs and/or barriers to adequate health care. Must be bilingual (English & Spanish).
Key Responsibilities
- Assess patient physical and mental wellness, needs, cultural preferences and abilities while developing their unique care plan
- Work cooperatively with the patient, primary care provider, specialists and patient’s support network to improve patient’s likelihood of care plan compliance
- Maintain an accurate and up-to-date panel of complex health center patients on which care coordination efforts will be focused. Health center providers will notify Care Coordinator of these patients
- Assist patient with making appointments for specialty tests (i.e. x-rays, mammograms, etc.) and advise them on where/when to complete lab testing
- Assist patient with making appointments with specialty care providers
- Assist clients with changing their Primary Care Provider as listed with their insurance
- Offers information regarding client transportation options for specialty appointments
- Notify primary care provider of any barriers to patient care
- Document information in patient’s chart, including updating appointments in the Referral section and Appointment Desk, as well as noting patient’s progress with their care plan in the Patient Care Coordination Note
- Discuss patient’s progress with care plan periodically over the phone or in person as needed.
- Assist Medical Assistant team with entering Medical History information from New Adult Patient History Questionnaire
- Assist Referral Coordinator and receptionists as needed
- Assist Medical Assistant team with rooming pediatric and adult patients when sufficient staffing is not available. This includes escorting the patient to the exam room, obtaining vitals, and completing the Rooming section in the electronic medical record. Administering immunizations and performing diagnostic tests may become part of these duties based on employee’s comfort level with these tasks
- Provide direct patient care under the direction of the Health Care Providers and/or Medical Director
- Assist providers with interpretation during office visits and telehealth visits as needed
- Complete insurance prior authorizations for medications and screening/diagnostic testing as needed for patient care
- Manage patient participation in the Breast and Cervical Cancer Control Navigation Program (BC3NP) under the direction of the Health Operations Manager and Medical Director
- Other duties as assigned
- Responsible to Health Operations Manager and Medical Director
- Other duties as assigned
Qualifications
- Education: High school diploma or GED. Associates degree preferred.
- Experience: Minimum one-year experience in medical setting.
- Required Licenses, Certifications, and Training:
- Knowledge of medical procedures, terminology, documentation, ethics, and confidentiality
- Familiar with HIPAA regulations
- Desire to work with persons from various backgrounds
- Ability to work well under pressure
- Excellent patient relations skills both in person and over the phone
- Bilingual in Spanish and English required
- Ability to multitask and work well in a team
- Compassionate and able to relate to different clients with various needs
- Motivational to encourage clients to follow their care plans
- Strong verbal and written communication skills to explain to clients, family members and friends and professionals the case and care plan and maintain good case records
- Critical thinking and problem solving to determine the best care plan for each client after assessing clients, analyzing notes from health care providers and support staff
- Organization to manage several different cases at once
- Computer literacy to maintain and manage case records
- Microsoft Office experience
Personal Attributes Anticipated
- Mission-Driven: Demonstrates a deep commitment to the mission and values of Catholic Charities of Ingham, Eaton, and Clinton Counties, and incorporates them into daily work
- Collaborative Team Player: Thrives in a team environment, contributing positively and working effectively with others to achieve shared goals
- Solution-Oriented Problem Solver: Proactively identifies challenges and develops practical, innovative solutions to address them
- Culturally Sensitive: Demonstrates awareness and respect for the cultural diversity of both colleagues and clients, fostering an inclusive and supportive environment
- Integrity: Upholds a strong moral character, consistently doing what is right, and responsibly using time and resources to serve the organization’s mission
Work Environment & Physical Demands
- This position is on-site and may not be eligible for remote work
- The role involves working with sensitive or potentially traumatic information and direct interaction with individuals or families in crisis
- Physical requirements include frequent use of hands for handling objects, tools, or controls; talking, bending, squatting, twisting, climbing, kneeling, reaching, and occasionally lifting or carrying up to 30 pounds
- Vision requirements include close-up work, distance vision, and the ability to adjust focus
- The work environment may involve varying degrees of physical discomfort and occasional loud noise
- Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions
Comments:
This job description is intended to outline the essential functions, general supplementary tasks, and key requirements for successful performance in this role. It is not an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Additional tasks may be assigned, and management reserves the right to modify duties as needed.
