Computer Resource Consulting (CRC), part of Stanford’s University IT (UIT), is looking for a skilled Computing Support Analyst 2 (CSA2). We're seeking an experienced field technical consultant to join our team. In this position, you will work under general supervision to deliver comprehensive technical support, addressing end-user issues related to hardware, software, and network systems.
CRC is a client-focused unit within UIT that delivers innovative and user-friendly technology solutions to enhance productivity for faculty, researchers, and staff. We operate as an internal service center, charging Stanford for the services we provide. We strive to achieve financial self-sufficiency while prioritizing the best interests of Stanford.
Core Duties
Key Responsibilities:
- Provide expert technical support for University departments, focusing on IT device-related issues.
- Troubleshoot and resolve technical problems with Windows, Mac, networks, software, and hardware.
- Collaborate on technical projects, testing new technologies and working with stakeholders and vendors.
- Respond to customer inquiries, resolve technical issues, and provide timely solutions.
- Stay current with University IT standards and apply this knowledge to provide informed support.
- Perform administrative tasks, including attending meetings and completing assigned duties.
Key Skills and Qualities:
- Strong technical expertise in Windows, Mac, networks, and software applications.
- Excellent problem-solving, communication, and customer care skills.
- Ability to work independently and collaboratively as part of a team.
- Strong research and analytical skills.
- Familiarity with University IT systems, architecture, and security standards.
Minimum Education & Experience:
Associate's degree with 2+ years of relevant experience, or a combination of education and relevant experience.
Minimum Knowledge, Skills and Abilities:
- Expertise in and experience with supporting Windows, Mac OS, or both.
- Effective planning and management/supervision of projects and work queues.
- Excellent client service skills.
- Advanced diagnostic techniques for problem troubleshooting.
Certifications and Licenses:
Certifications related to end-user technology and support operations, such as those from CompTIA, Microsoft, Apple, and ITIL, would be a plus.
Physical Requirements:
- Regularly engage in desk-based computer tasks, frequently sit, use a telephone, perform light/fine manipulation, bend, lift, stand, and carry equipment.
- Occasionally lift, carry, push, or pull objects weighing 21-40 pounds; rarely kneel, crawl, climb (ladders, scaffolds, etc.), write by hand, sort/file paperwork or parts, and grasp forcefully.
- The University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job, in accordance with its legal obligations.
Work Standards:
- Interpersonal Skills: Ability to collaborate effectively with Stanford colleagues, clients, and external organizations.
- Promote Culture of Safety: Commitment to personal responsibility and safety; communicates concerns and promotes safe behaviors based on training and lessons learned.
- Compliance: Adherence to all applicable University policies and procedures, including those in the University’s Administrative Guide.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
